People, despite the old saying, are not created equal, some are more equal and helpful than others.

Senior Tip-- If the first person can not help, hang up and call again. Although you may be on hold for awhile,  the next person may know how to help you and will do it. 

For example, my senior fishing buddy described his recent experience with Blue Cross on a health insurance issue. After enrolling in a new plan, Blue Cross canceled his policy for non-payment. Blue Cross had not even sent out a bill yet -- that takes 30 days. But new plans, even though my buddy has had  BC for many years -- new plans must be paid in 15 days, hence the timing problem. 

A call to BC resulted in a BC customer service person explaining that under the new rules, and after a lengthy discussion, because his policy was canceled, it must now be referred to another organization in the health insurance chain of approvals. In the meantime, he had no insurance. He hung up and called BC the next day. 

The next BC person reinstated his policy over the phone. The person made the difference. What one person unequivocally claims can not be done, another person can do with a few key strokes.

Keep calling until you get the person that knows how to do it. People, despite the old saying, are not created equal, some are more equal and indisputably more helpful than others.

FYI--It is at least a 7 pound bass, or more, caught from a farm pond in Ottawa, Kansas.